By submitting and/or authorizing your payment and/or any registration forms with Balanced Life Care, you firmly acknowledge that you understand and agree to ALL of the Terms and Conditions listed below.

You request and authorize Balanced Life Care to coordinate consultation services on your behalf to include but not limited to: consultations or telecommunication assessments by a licensed medical provider for medication management, brief counseling and/or diagnostic procedures that are advisable now or during the course of your care.

Diagnostic and assessment procedures may include, but are not limited to: random urine drug screenings, lab/blood tests, EKG/ECGs, health questionnaires and prescription medication history retrieval from a pharmacy or electronic source. The frequency and type of assessment and/or interventions/medications will be decided in accordance with each person’s individual-oriented needs, federal and state guidelines, and evidence-based practice and research recommendations.

You understand that the purpose of any services will be explained to you by a licensed medical provider at your request only and these services are subject to your agreement.

You understand that there is an expectation that you will benefit from these assessments and/or interventions and medications, but you are fully aware there is no guarantee this will occur.

 You understand that maximum benefit will occur with consistent attendance to appointments/consultations and following the agreed upon care plan.

By submitting and/or authorizing your payment through any payment link or portal provided by Balanced Life Care or directly provided over the phone with a Balanced Life Care Consultant, you agree, demonstrate and confirm that you have been given access to, read and understand all of the listed terms and conditions (located at: /, and you request and consent to treatment and/or care.

Telehealth Consultation Requirement

By engaging in services offered by Balanced Life Care, you acknowledge and agree to the requirement of a telehealth consultation as an essential component of our products and services. Prior to the provision of certain services, including but not limited to prescription medications or medical advice, a telehealth consultation with a licensed healthcare provider may be mandatory. This consultation is intended to assess your specific needs, medical history, and suitability for the proposed services requested. The telehealth consultation may be conducted via tele-conferencing or other remote communication methods as deemed appropriate by the healthcare provider. Failure to participate in the required telehealth consultation may result in the inability to access certain services. Your consent to this requirement is a fundamental condition of using our services.

You understand that you will be connected with a licensed medical provider by telecommunication services to receive care and treatment when applicable.

You understand this is out of necessity, convenience and an abundance of caution which originated due to the Coronavirus (Covid-19) pandemic. This will continue until such a time that we are able or required to meet in person, or may continue depending on the circumstance. In-office visits may resume upon future recommended guidelines and services shall be rendered accordingly and respectively.

You understand that medical vitals are required with services and this is for your safety, qualification and continued therapy.

You understand that telecommunication treatment has potential benefits including but not limited to: easy and convenient access to care, more privacy with a provider from the comfort of your home, lower cost and faster scheduling.

You understand that telecommunication has been deemed effective in treating a wide range of ailments and provides many advantages; however, you understand there is no guarantee that all treatment for all individuals will be effective.

You understand that it is your obligation to notify the medical provider of your location at the beginning of each treatment session. If for some reason, you change locations during the session it is your obligation to notify the medical provider of the change in location. 

You understand that it is your obligation to notify the medical provider of any other person(s) in the location (either on or off the phone/camera) who can hear or see the session. You understand that you are responsible to ensure privacy at your location. You will notify the medical provider at the onset of each session and you are aware that confidential information may be discussed.

You understand that it is your obligation to ensure that any virtual assistant or artificial intelligence device including but not limited to: Alexa, Echo, etc. should be disabled or should not be in the location where information can be heard.

You agree that you will not record through audio, video or any other device any session unless you have notified the medical provider and this is agreed upon by Balanced Life Care, LLC in writing prior to your appointment.

You understand there are potential risks to using telecommunication technology including but not limited to: interruptions, disconnections, unauthorized access and technical difficulties.

 You understand some of these technological challenges include issues with software, hardware and internet connections which may result in interruption.

You understand that the medical provider is not responsible for any technological problems of which the medical provider has no control over. You further understand that the medical provider does not guarantee that technology will be available or work as expected.

You understand that you are responsible for information security on your device including but not limited to: a computer, tablet or phone and in your own location.

 You understand that the medical provider or yourself (or if applicable a guardian or conservator) can discontinue the telecommunication consultation/visit if it is determined by either you or the medical provider that the telecommunication connection or confidentiality are not adequate for the situation.

You further agree by submission of your payment that you acknowledge:

Balanced Life Care is NOT an emergency service. In the event of an emergency you agree to use a phone to call 9-1-1 and/or another appropriate emergency contact.

You recognize the medical provider may need to notify emergency personnel in the event he/she feels there is a safety concern including but not limited to: a risk to yourself or another person or in the event the medical provider becomes concerned that immediate medical attention is needed.

Though the medical provider and yourself may be in virtual contact through telecommunication services or by an in-office visit, neither Balanced Life Care nor the medical provider offers any emergency medical or urgent healthcare services or advice. You understand should other medical services be desired or required, you will contact your primary care physician. If emergency services are needed you understand you should call 9-1-1.

Balanced Life Care’s EHR and/or phone/video conferencing systems: Kareo / Doximity, facilitates video conferencing and messaging technology. You understand that this technology platform is not itself a source of healthcare, medical advice or other care.

During any time the medical provider may not have access to all of your medical and treatment records. You fully understand and agree not to hold Balanced Life Care, any of its associates or any medical provider you are connected with through Balanced Life Care responsible for limited information. You understand full access to your medical history and/or previous or current treatment may not be available or accessible to the provider and you consent to move forward with treatment without fault or liability against Balanced Life Care, any of its associates or a connected medical provider. 

To maintain confidentiality you will not share your telecommunication appointment information with anyone not authorized to attend the session.

You understand that the medical provider can discontinue the telecommunication services if those services do not appear to benefit you therapeutically or if they are believed to cause greater harm than good for any reason that will be explained to you. You understand there may or may not be other treatment alternatives available to you and you agree you may be eligible for a refund of the total purchase price minus the $120 consultation fee and a $29.99 administrative processing fee for care services.

Telecommunication appointments eliminate the need for traveling to an in-person office visit and the wait with other potentially ill or contagious customers. If you miss your scheduled consultation call from the medical provider keep your phone handy; the doctor will make a second attempt to contact you. If you miss both calls from the medical provider this will be considered a no-show and additional fees may be assessed. If you are using a mobile device be sure the silence feature for unrecognized numbers is disabled.

When you agree to a scheduled consultation date and time (through email correspondence sent, received and verified, by verbal acknowledgement during the scheduling process, via text message or any other medium) you accept and agree to the “No Show Fee” of $49.99 and consent to render payment on behalf of the missed consultation.

By submitting and/or authorizing your payment you certify that you have read, agree to and fully understand all of the information provided in these terms and conditions regarding telecommunication and in-office visits. You agree to the terms and conditions to initiate care with a medical provider, and you hereby give consent to the use of telecommunication or in-office visits and associated fees for all services applicable.

Shipping: $34.99 (where applicable): 

Contiguous US: 1 – 5 Days / Alaska, Hawaii & Puerto Rico 4 – 7 days / Fast Shipping Option + Tracking + Insurance for Lost Packages.

VIP Service: $39.99 (optional)
VIP Service includes: same day/next day consultation scheduling, faster shipping option 1 – 2 business day shipping option (Pharmacy processing time still applies see below).

Pharmacy Processing Time
All paid orders are typically processed by the pharmacy within 3 to 5 business days after receipt of a valid prescription from the medical provider.
You understand shipping or delivery delays may occur and you agree not to dispute any charges or open any claims against Balanced Life Care for issues beyond our scope of services, out of our control or for any delays that arise due to courier negligence and error or any acts of nature.

All prescription medication orders will be shipped or delivered upon receiving a valid prescription order signed by a licensed medical professional and with the approval of a pharmacist who is abiding by the laws applicable to the medical and state boards of pharmacy.

Consultation cancellations and rescheduling must be done at least 24 hours before your scheduled consultation time.

Any scheduled consultation that results in a no-show or a late cancellation will be assessed a fee of $49.99 for the provider’s calendar block. A $29.99 fee will be assessed for failure to submit vitals and/or required documentation by the close of business (5pm PST) the evening before your scheduled consultation.

When you agree to a scheduled consultation date and time (through email correspondence sent, received and verified, by verbal acknowledgement during the scheduling process, via text message or any other medium) you accept and agree to the “No Show Fee” of $49.99 and consent to render payment on behalf of the missed consultation.

Duplicate or Falsified Vitals Submission: STRICTLY PROHIBITED

We cannot accept vitals that have been previously submitted or are falsified any in way (retrieved from internet or other sources or do not belong to the patient requesting service). We require current vitals for every consultation. This is a strict requirement for your safety so our doctors can provide proper care. We provide one warning notice. Any subsequent violation of this policy will forfeit your full consultation fee ($120) and we will no longer be able to provide you with service.

Accurate vitals are an integral component of our assessment and decision-making process. They provide our healthcare providers with crucial insights into your overall health and assist in determining the most appropriate treatment plan. 

These measurements are essential for:

Safety: Accurate vitals help ensure that any prescribed treatments or medications are safe for your specific health profile, minimizing potential risks.

Efficacy: They enable us to tailor your treatment plan to your unique needs, increasing the likelihood of successful outcomes.

Monitoring: Regular submission of accurate vitals allows us to track your progress and make necessary adjustments to your healthcare plan.

Compliance: Providing truthful information is in accordance with ethical and medical standards, ensuring the highest quality of care.

Identity Verification and Selfie Submission Requirement

In accordance with our commitment to maintaining a secure and trustworthy environment for all users, we have established an identity verification process. As a part of this vital procedure, users are required to provide a selfie holding a valid government-issued identification document, such as a driver’s license or passport. This measure serves multiple purposes: firstly, to prevent any potential engagement in fraudulent activities or unauthorized access; secondly, to ensure the integrity of our platform in light of our offerings, including the sale of controlled substances where legality and safety are paramount. It is important to emphasize that all submitted images and personal information will be treated with the utmost confidentiality and will be used solely for identity verification purposes and fraud prevention. By consenting to these terms, you demonstrate your understanding of the significance of this verification process in upholding both security standards and legal compliance within our platform.

Refund Policy & Third Party Deals

**All Program Purchases Are Non-Refundable**

If you are unable to complete a pre-paid program due to circumstances out of your control (determined on a case-by-case basis by our administration) we may offer an extension, account credit or initiate a credit transfer to another person.

In situations where you are not approved by our medical providers to participate in a program due to medical reasons including but not limited to: restrictions, complications, concerns, etc. a refund will be provided for products paid for but not able to be prescribed. 

  • The provider’s consultation cost ($120 or min. $60 determined by program) will not be refunded but will be deducted from the total purchase amount. 
  • Credit card processing fees
  • Third party software platform processing fees

Any third-party voucher purchases that are refunded after booking initial consultation will result in paying the standard a consultation fee of $120. The action of refunding a voucher also voids any discounted product price applied to the voucher deal.

For all products, services, consultations or other transactions canceled or delayed due to government order (i.e. COVID-19) account credits will be applied when it’s deemed appropriate to do so.

No refunds or account accommodations will be provided for completed services and/or products received.

Signature may be required at delivery for controlled substances. Products that are undeliverable or are returned to the pharmacy due to customers unavailability are destroyed. Neither Balanced Life Care nor a vendor (contracted Pharmacy) will be responsible for the replacement cost of the destroyed product. 
You knowingly agree and understand, if your order is returned to a pharmacy and destroyed due to your unavailability to receive and sign for the delivery, you will be fully responsible for any replacement costs including: product cost, shipping and/or additional provider fees. Furthermore, you understand replacements of a controlled substance are not guaranteed and will be determined on a case by case basis. 
Products that are defective or damaged upon arrival may be returned immediately for exchange (verification required). Customers are responsible for all shipping charges on exchanges. Refunds may be provided when an equivalent replacement is not available and the customer does not wish to exchange for another product. Used products or medications are not eligible for refund or exchange.
Should you be dissatisfied with the quality of a product/medication or service provided, we would be happy to hear your feedback. Please contact our office director.

Our customers are our top priority, and we value your business. We will always strive to come to a reasonable accommodation. Please contact us to discuss any dispute and allow us an opportunity to resolve matters amicably. 

All Unwarranted Payment Disputes Will Result In:
The cancellation of paid program(s) and we will not service you in the future.
Forfeited account balances, services or products/medications purchased but not received.
Assessed charges for the cost of all dispute fees, outstanding balances and a $49.99 dispute processing fee.

If a payment dispute is filed against Balanced Life Care you agree to pay in full to Balanced Life Care the dispute fee, any outstanding balance, bank transaction fees (determined by financial institution) and any legal fees that may arise for breach of terms of services and conditions after services were rendered.
By willfully submitting your payment you accept and acknowledge all of the terms and conditions set forth regarding shipping, pharmacy processing, VIP services, late cancellations, no show consultation, failure to submit vitals, third party deals, refunds and payment disputes.

No Guaranteed Results Clause

We do not and cannot guarantee outcomes. Our products and services are designed to support your health and well-being. However, Balanced Life Care does not guarantee specific results, benefits, or outcomes from the use of our products. Individual responses to our products and services may vary based on factors such as personal health conditions, adherence to recommendations, and other variables.

Please be aware that there will be no refunds or exchanges for medication received through our services.

Product availability may vary by location. We reserve the right to modify, discontinue, or update our product offerings without prior notice.

Balanced Life Care shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services.

While we strive to provide accurate and up-to-date information about our products, we cannot guarantee the absence of errors, omissions, or inaccuracies in product descriptions, usage instructions, or any related content. Please consult our customer support team for clarification or additional information.

Users of our products and services are responsible for their own health and well-being. It is essential to follow recommended guidelines and instructions provided by a licensed provider, maintain a healthy lifestyle, and seek professional medical guidance when needed.

*** additional $20/ monthly for medication substitute i.e Phentermine 37.5 mg tablets or 45 mg immediate release capsules

**** Must be approved by medical provider

No Refunds!

Refund only permitted for participant non approval by a medical doctor minus $60 discounted cost of consultation plus 3.1% bank fee
Program duration is for 12 consecutive months

A 30 Day Washout period is required after every 3rd month. Subscription Payment is still collected during washout periods.

Minimum 3 month subscription required. Program Plans are start and are billed on the 1st business day of every month and subscription fee is charged on the 1st business day in the 3rd week of each month.

Fee for failed payment is $49.99 and must be paid in full to restart.

Cancellation fee is $25.00 with a 30 day in advance requirement.

No Cancellation fee upon completion of Annual Plan

The Health Insurance Portability and Accountability Act (HIPAA) provides safeguards to protect your privacy. Implementation of HIPAA requirements officially began on April 14, 2003. What this is all about: Specifically, there are rules and restrictions on who may see or be notified of your Protected Health Information (PHI). These restrictions do not include the normal interchange of information necessary to provide you with products and services from Balanced Life Care. HIPAA provides certain rights and protections to you as the customer. We balance these needs with our goal of providing you with quality professional service and care. 

Additional information is available from the U.S. Department of Health and Human Services.

We have adopted the following policies:
Customer information will be kept confidential except as is necessary to provide services or ensure that all administrative matters related to your care are handled appropriately. This specifically includes the sharing of information with other providers, laboratories, health insurance payers as is necessary and appropriate for your care. customer files may be stored in open file racks and will not contain any coding which identifies a customer’s condition or information which is not already a matter of public record. The normal course of providing care means that such records may be left temporarily in administrative areas such as but not limited to: a reception office, examination room, etc. Those records will not be available to persons other than office staff and/or associates. You agree to the normal procedures utilized within an office for the handling of charts, customer records, PHI and other documents or information. 
It is the policy of this company to remind customers of their appointments. We may do this by telephone, e-mail, U.S mail, text or any other means convenient for Balanced Life Care or as requested by you. We may send you other communications informing you of policy or procedure changes that you might find valuable or informative. 
Balanced Life Care utilizes a number of vendors to conduct business, these vendors may have access to PHI but must agree to abide by the confidentiality rules of HIPAA. 
You agree to bring any concerns or complaints regarding privacy to the attention of the office manager or a provider. 
Your confidential information will not be used for the purposes of marketing or advertising of products, goods or services.
We agree to provide customers with access to their records in accordance with state and federal laws.
We may change, add, delete or modify any of these provisions to better serve the needs of both the company and the customer.
You acknowledge and consent to the terms set forth under the HIPPA Notice section of these terms and conditions including any subsequent amendments in Balanced Life Care’s company policy. You understand this consent will remain in effect from the time of your purchase forward.

Modification of Terms and Conditions

Balanced Life Care reserves the right to modify these terms and conditions at any time, and any updates will be posted on our website. It is your responsibility to review these terms periodically for changes. If you do not agree with these terms and conditions, please discontinue the use of our products and services.

If you have any questions or concerns regarding these terms and conditions, please contact our customer support team for clarification.