You request and authorize Balanced Life Care to coordinate consultation services on your behalf to include but not limited to: consultations or telecommunication assessments by a licensed medical provider for medication management, brief counseling and/or diagnostic procedures that are advisable now or during the course of your care.
Telehealth Consultation Requirement
You understand that you will be connected with a licensed medical provider by telecommunication services to receive care and treatment when applicable.
Shipping: $34.99 (where applicable):
Consultation cancellations and rescheduling must be done at least 24 hours before your scheduled consultation time.
Any scheduled consultation that results in a no-show or a late cancellation will be assessed a fee of $49.99 for the provider’s calendar block. A $29.99 fee will be assessed for failure to submit vitals and/or required documentation by the close of business (5pm PST) the evening before your scheduled consultation.
When you agree to a scheduled consultation date and time (through email correspondence sent, received and verified, by verbal acknowledgement during the scheduling process, via text message or any other medium) you accept and agree to the “No Show Fee” of $49.99 and consent to render payment on behalf of the missed consultation.
Duplicate or Falsified Vitals Submission: STRICTLY PROHIBITED
We cannot accept vitals that have been previously submitted or are falsified any in way (retrieved from internet or other sources or do not belong to the patient requesting service). We require current vitals for every consultation. This is a strict requirement for your safety so our doctors can provide proper care. We provide one warning notice. Any subsequent violation of this policy will forfeit your full consultation fee ($120) and we will no longer be able to provide you with service.
Accurate vitals are an integral component of our assessment and decision-making process. They provide our healthcare providers with crucial insights into your overall health and assist in determining the most appropriate treatment plan.
These measurements are essential for:
Safety: Accurate vitals help ensure that any prescribed treatments or medications are safe for your specific health profile, minimizing potential risks.
Efficacy: They enable us to tailor your treatment plan to your unique needs, increasing the likelihood of successful outcomes.
Monitoring: Regular submission of accurate vitals allows us to track your progress and make necessary adjustments to your healthcare plan.
Compliance: Providing truthful information is in accordance with ethical and medical standards, ensuring the highest quality of care.
Identity Verification and Selfie Submission Requirement
In accordance with our commitment to maintaining a secure and trustworthy environment for all users, we have established an identity verification process. As a part of this vital procedure, users are required to provide a selfie holding a valid government-issued identification document, such as a driver’s license or passport. This measure serves multiple purposes: firstly, to prevent any potential engagement in fraudulent activities or unauthorized access; secondly, to ensure the integrity of our platform in light of our offerings, including the sale of controlled substances where legality and safety are paramount. It is important to emphasize that all submitted images and personal information will be treated with the utmost confidentiality and will be used solely for identity verification purposes and fraud prevention. By consenting to these terms, you demonstrate your understanding of the significance of this verification process in upholding both security standards and legal compliance within our platform.
Refund Policy & Third Party Deals
**All Program Purchases Are Non-Refundable**
If you are unable to complete a pre-paid program due to circumstances out of your control (determined on a case-by-case basis by our administration) we may offer an extension, account credit or initiate a credit transfer to another person.
In situations where you are not approved by our medical providers to participate in a program due to medical reasons including but not limited to: restrictions, complications, concerns, etc. a refund will be provided for products paid for but not able to be prescribed.
NON-REFUNDABLE FEES & COSTS FOR ALL ORDERS
- The provider’s consultation cost ($120 or min. $60 determined by program) will not be refunded but will be deducted from the total purchase amount.
- Credit card processing fees
- Third party software platform processing fees
Any third-party voucher purchases that are refunded after booking initial consultation will result in paying the standard a consultation fee of $120. The action of refunding a voucher also voids any discounted product price applied to the voucher deal.
For all products, services, consultations or other transactions canceled or delayed due to government order (i.e. COVID-19) account credits will be applied when it’s deemed appropriate to do so.
No refunds or account accommodations will be provided for completed services and/or products received.
Our customers are our top priority, and we value your business. We will always strive to come to a reasonable accommodation. Please contact us to discuss any dispute and allow us an opportunity to resolve matters amicably.
We do not and cannot guarantee outcomes. Our products and services are designed to support your health and well-being. However, Balanced Life Care does not guarantee specific results, benefits, or outcomes from the use of our products. Individual responses to our products and services may vary based on factors such as personal health conditions, adherence to recommendations, and other variables.
Please be aware that there will be no refunds or exchanges for medication received through our services.
Product availability may vary by location. We reserve the right to modify, discontinue, or update our product offerings without prior notice.
Balanced Life Care shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services.
While we strive to provide accurate and up-to-date information about our products, we cannot guarantee the absence of errors, omissions, or inaccuracies in product descriptions, usage instructions, or any related content. Please consult our customer support team for clarification or additional information.
Users of our products and services are responsible for their own health and well-being. It is essential to follow recommended guidelines and instructions provided by a licensed provider, maintain a healthy lifestyle, and seek professional medical guidance when needed.
*** additional $20/ monthly for medication substitute i.e Phentermine 37.5 mg tablets or 45 mg immediate release capsules
The Health Insurance Portability and Accountability Act (HIPAA) provides safeguards to protect your privacy. Implementation of HIPAA requirements officially began on April 14, 2003. What this is all about: Specifically, there are rules and restrictions on who may see or be notified of your Protected Health Information (PHI). These restrictions do not include the normal interchange of information necessary to provide you with products and services from Balanced Life Care. HIPAA provides certain rights and protections to you as the customer. We balance these needs with our goal of providing you with quality professional service and care.
Balanced Life Care reserves the right to modify these terms and conditions at any time, and any updates will be posted on our website. It is your responsibility to review these terms periodically for changes. If you do not agree with these terms and conditions, please discontinue the use of our products and services.
If you have any questions or concerns regarding these terms and conditions, please contact our customer support team for clarification.